Why being calm no matter how you feel can actually cause more conflict

We’ve all tried it, right? Just staying calm no matter what, at least on the outside, hoping that ‘fake it ’til you make it’ works to defuse the situation. Sometimes it works – but there are times when it actually turns up the volume (and not in a good way.)

Why being calm no matter how you feel can actually cause more conflict (D)
Watch this video on YouTube.
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